Last Updated: February 2, 2026
At Serene in Solitude LLC, we are committed to getting your orders to you as quickly and safely as possible. This Shipping Policy outlines our shipping methods, costs, processing times, and what you can expect when you place an order with us.
We currently ship to all 50 United States, including Alaska and Hawaii, as well as U.S. territories and military APO/FPO addresses.
We offer international shipping to select countries. International shipping rates and delivery times vary by destination. Customers are responsible for all customs fees, duties, taxes, and import charges, which are not included in our shipping costs.
Orders are typically processed and shipped within the following timeframes:
| Order Type | Processing Time |
|---|---|
| Standard Orders | 1-3 business days |
| Custom/Personalized Items | 3-7 business days |
| Pre-Order Items | As specified in product description |
Please Note: Processing times do not include shipping time. Business days are Monday through Friday, excluding federal holidays. Orders placed after 2:00 PM EST may not be processed until the next business day.
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $4.99 - $7.99 |
| Expedited Shipping | 3-5 business days | $9.99 - $14.99 |
| Priority Shipping | 2-3 business days | $14.99 - $24.99 |
Shipping costs are calculated at checkout based on order weight, dimensions, and destination. Free shipping may be offered on orders over a specified amount during promotional periods.
International shipping costs vary by destination and are calculated at checkout. Delivery times range from 7-21 business days depending on the destination country and customs processing.
We occasionally offer free shipping promotions. When available, qualifying orders will automatically receive free standard shipping at checkout. Free shipping offers:
Once your order ships, you will receive a shipping confirmation email with your tracking number. You can track your package using:
Please allow 24 hours after receiving your shipping notification for tracking information to become available in the carrier's system.
Delivery time estimates are based on:
We primarily use the following carriers for our shipments:
The carrier used for your order will be selected based on your location, package size, and selected shipping method. You will be notified of the carrier in your shipping confirmation email.
Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by customers. If an order is returned to us due to an incorrect address, you will be responsible for additional shipping charges to re-ship the order.
Address changes or corrections must be made before the order ships. Once an order has shipped, we cannot change the delivery address.
We ship to P.O. Boxes via USPS. Please note that P.O. Box deliveries may take slightly longer and are limited to USPS shipping options.
We are proud to ship to military addresses (APO/FPO/DPO). These orders are shipped via USPS and delivery times vary based on the location of the military installation.
If you place multiple orders, each order will be processed and shipped separately. We do not combine separate orders into one shipment. If you would like to purchase multiple items in a single shipment, please add all items to your cart before checking out.
While we strive for timely delivery, delays may occasionally occur due to:
We will do our best to communicate any known delays. If your order is significantly delayed, please contact us for assistance.
If tracking shows your package as delivered but you have not received it, please:
If you still cannot locate your package after 48 hours, contact us within 7 days of the delivery date. We will work with the carrier to investigate and resolve the issue.
Unfortunately, we cannot be held responsible for packages stolen after delivery. We recommend:
If your package arrives damaged, please:
We will work with you to file a claim with the carrier and send a replacement or issue a refund.
If you refuse delivery of your order, you will be responsible for return shipping costs unless the refusal is due to our error (wrong item, defective product, etc.). Shipping fees are non-refundable for refused packages.
For international orders:
During peak seasons (such as Black Friday, Cyber Monday, and the winter holidays), please expect:
We recommend ordering early during these periods. Specific holiday shipping deadlines will be posted on our website.
If you have questions about shipping or need assistance with your order, please contact us through our Contact Page. Please include your order number for faster assistance.
We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.