Last Updated: February 2, 2026
At Serene in Solitude LLC, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which refunds are issued and the process for requesting a refund.
Refunds may be issued under the following circumstances:
The following items are not eligible for refund:
Refunds will be issued to the original payment method used for the purchase. This includes credit cards, debit cards, PayPal, or other payment services.
In certain circumstances, we may offer store credit as an alternative to a refund to the original payment method. Store credit has no expiration date and can be used for any future purchases on our website.
Once we receive and inspect your returned item, we will send you an email notification confirming receipt. We will then process your refund according to the following timeline:
Please note that the total refund processing time may take up to 14-21 business days from the date we receive your returned item.
In certain situations, only partial refunds may be granted:
If you receive a defective or incorrect item, please contact us immediately through our Contact Page with:
We will provide a prepaid return shipping label for defective or incorrect items, and you will receive a full refund including original shipping costs once the item is returned and inspected.
Original shipping costs are non-refundable for standard returns. You will be responsible for paying your own shipping costs for returning items unless the return is due to our error (wrong item shipped, defective product, etc.).
If the return is a result of our error (defective item, wrong item shipped, etc.), we will provide a prepaid return shipping label, and you will receive a full refund including original shipping costs.
Orders can be cancelled for a full refund before they have been shipped. Please contact us as soon as possible if you wish to cancel your order. Once an order has been shipped, it cannot be cancelled and must be returned following our standard return process.
If your order has already shipped, you will need to refuse the package upon delivery or return it following our Return Policy to receive a refund.
We do not offer direct exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order for the desired product. This ensures the fastest processing and availability of the item you want.
If your package is marked as delivered by the shipping carrier but you have not received it, please:
We will work with you and the shipping carrier to resolve the issue. Refunds for lost packages are issued on a case-by-case basis after investigation with the carrier.
If your item arrives damaged due to shipping, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will either send a replacement or issue a full refund, including shipping costs.
If you used a promotional code or discount for your purchase, the refund will be for the amount you actually paid. Original promotional codes cannot be reused if they have expired.
If you have not received your refund within the timeframes outlined above, please:
For international orders, customers are responsible for all customs fees, duties, and taxes. These charges are non-refundable. Refunds will be issued in U.S. dollars and may be subject to currency exchange rate fluctuations.
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us through our Contact Page with your order number and details about your request.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.