Return Policy

At Serene in Solitude LLC, we want you to love your purchase. If for any reason you are not completely satisfied, we accept returns within 30 days of delivery. Please read this policy carefully to understand the return process and requirements.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Return request initiated within 30 days of delivery
• Items must be unworn, unwashed, and in original condition
• Items must have all original tags and packaging attached
• Items must show no signs of use, wear, or alterations
• Proof of purchase (order number or receipt) must be provided

2. Non-Returnable Items

The following items cannot be returned:

• Custom or personalized items (unless defective or incorrect)
• Final sale, clearance, or discounted items marked as non-returnable
• Items without original tags or packaging
• Items that have been worn, washed, or altered
• Items returned after 30 days from delivery date
• Gift cards
• Items marked as "final sale" at time of purchase

3. Return Process

4. Return Shipping

Customer Responsibility

For standard returns (change of mind, wrong size, etc.), you are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Our Error - Free Return Shipping

If you received the wrong item, a defective product, or there was an error on our part, we will provide a prepaid return shipping label at no cost to you. Please contact us immediately with photos of the issue.

Return Shipping Tips

• Use a shipping carrier that provides tracking information
• Consider purchasing shipping insurance for valuable items
• Pack items securely to prevent damage during transit
• Keep your tracking number and shipping receipt

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 48 hours of delivery. Provide the following information:

• Order number
• Clear photos of the defect or damage
• Photos of the product packaging (if damaged in transit)
• Description of the issue

We will review your claim and, if approved, will either send a replacement item or issue a full refund, including original shipping costs. You will receive a prepaid return label for the defective item.

6. Wrong Item Received

If you received an incorrect item, please contact us immediately with:

• Your order number
• Photo of the item you received
• Description of what you ordered vs. what you received

We will send you the correct item at no additional cost and provide a prepaid return label for the incorrect item.

7. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or style:

1. Return the original item following our standard return process
2. Place a new order for the item you want

This process ensures the fastest service and guarantees availability of your desired item.

8. Return Inspection Process

All returned items are thoroughly inspected upon receipt. We check for:

• Original condition (unworn, unwashed, unaltered)
• Presence of all original tags and packaging
• Signs of use, wear, or damage
• Completeness of the return

If items do not meet our return requirements, we reserve the right to refuse the return or issue a partial refund. Items that fail inspection will be returned to you at your expense.

9. Restocking Fees

We do not charge restocking fees for returns that meet our standard return criteria. However, items returned in used condition, without tags, or after 30 days may be subject to a restocking fee or refusal, assessed on a case-by-case basis.

10. International Returns

International customers are responsible for all return shipping costs and any customs fees or duties. We recommend using a trackable international shipping method. Refunds for international orders will be processed in U.S. dollars and may be subject to currency exchange fluctuations.

11. Holiday Return Extension

During the holiday season (November 1 - December 31), we may extend our return window. Any special return periods will be clearly communicated on our website and in order confirmations during that time.

12. Return Processing Time

Once your return is received:

• Inspection: 2-5 business days
• Notification: You will receive an email confirming inspection results
• Refund: Processed according to our Refund Policy (see Refund Policy page)

13. Lost Returns

We are not responsible for returns lost in transit. Please keep your tracking number and shipping receipt. If your return does not arrive within the expected timeframe, contact the shipping carrier to file a claim.

14. Multiple Returns

We reserve the right to limit or refuse returns from customers with excessive return activity or suspected fraudulent behavior. This is to protect our business and ensure fair treatment for all customers.

15. Contact Information

For questions about returns or to initiate a return, please contact us through our Contact Page. Please include your order number and details about the items you wish to return.

16. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.